Troubleshooting
In this section, we gather known installation problems with strategies to fix them.
Various Information
Files location
On a linux-like system, using the pydio
user, you will find the Pydio files at the following locations:
- Configuration:
/home/pydio/.config/pydio/cells/pydio.json
- Logs:
/home/pydio/.config/pydio/cells/logs
. - Data:
/home/pydio/.config/pydio/cells/data
Installation issues
Progress freezes during browser install
- No progress appears during install
During the installation process, if there is no progress bar but the console is still showing some activities; it is OK. A manual refresh at the end of the install will load the login page.
- The wizard is stucked at the end of the install
After the install, if the page does not refresh automatically in ssl self-signed mode it is OK.
A manual refresh will load the login page.
Networking issues
Unable to bind port 443
You have configured the bind URL with port 443 and enable redirection of port 80. You get an error page "Unable to connect" when you try to connect.
Check the error log, if you sse such an error:
2018-05-21T10:55:57.532+0200 ERROR pydio.grpc.gateway.proxy Could not run {"error": "listen tcp :443: bind: permission denied"}
You probably did not give permission to the cells
binary file to use reserved ports. To fix this:
sudo setcap 'cap_net_bind_service=+ep' cells
0.0.0.0 address
If you wish to use the 0.0.0.0 address you must respect this rule, cells_bind has to be exactly like this cells_bind=0.0.0.0:<port>
and cells_external=<domain name,address>:<port>
, the port is mandatory in both otherwise you will have a grey screen stuck in the loading
Unable to log in
After a re-install, when trying to login, you get a could not load session store: securecookie: the value is not valid
error.
This is bound to the part of the session mechanism that resides in the browser, on client side.
To solve the issue, get rid of all cookie for this site and refresh the page.
Still stuck?
In case you do not find the answer you are looking for here, please do not ask question in github issues, nor in Twitter or other social feed: our preferred communication channel is our Forum.
So, what should I do in case of:
- Install or upgrade issue? Search the F.A.Q or READ THE DOCS
- No answer yet? Search our forum
- Still stuck? It's time to ask the community via the FORUM
And only if you're invited to:
- Post a github issue: make sure to put as much detail as possible.
- or submit a pull request.