Install Pydio troubleshooting

WARNING This documentation is for Pydio 7. Looking for Pydio 8 docs?

Here are some common mistakes you might encounter when you try to install Pydio and a way to fix them.

All examples are with the latest Pydio-core 6.4.1 with the recommend stack ( Debian - Apache2 - MySQL ).

Permission issue:

After you put your pydio in your /var/www folder you go to your web browser and you will probably see this:


Pydio need to have some access right to read and/or write files. Just run: sudo chown -r www-data:www-data /var/www/pydio/data

Diagnostic tool issue:

After refreshing your web browser, you should can see this Pydio Diagnostic Tool:


Instead of:


Security breach issue:

So, we have several problems here; first, the "Security Breach" problem is when your data folder is not correctly protected by your apache server. Go to your apache2 folder and edit the "apache2.conf" ( /etc/apache2/apache2.conf ).

You need to edit your conf because from now, your apache2 server ignore all .htaccess files which are in /var/www :


So you need to accept all .htaccess files which are in this directory :


After that you can restart your apache2: sudo service apache2 restart

And the "Security Breach" error is gone!

Output buffering issue:

After that you can resolve the last warning, the output buffering, all you need to do it's to edit all of your php.ini: output_buffering = Off

After that you just need to restart apache and the "Pydio Diagnostic Tool".

MySQL extension issue:

If you see this error when you test your SQL connexion:


You must install some packages: sudo apt-get install php5-mysql sudo service apache2 restart

You can now test if your database connexion is good.

Rewrite ( refresh ) issue:

Another problem is when you refresh your browser you have an issue like this:


If you want to use Pydio features such as Public shares, APIs (sync), WebDav... You must enable rewrite rules. Maybe you forgot to enable the rewrite mod in apache2: sudo a2enmod rewrite sudo service apache2 restart

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